Friday 22 January 2021

Quality One Australia


Supplier Development Programs

 

Supplier Development Programs

Supplier Deliverable Requirements Supplier Deliverable Requirements
OEM Deliverable Requirements OEM Deliverable Requirements
Development Development
Training Training
Implementation and Facilitation Implementation and Facilitation
Integration and Management Systems Integration and Management Systems
Assessment and Certification Assessment and Certification
Feedback Loops Feedback Loops

Supplier Development Programs Home Supplier Deliverable Requirements

In delivering full supplier development both the requirements of the OEM, the supplier and the OEM requirements of the supplier need to be considered. Sources for deliverable requirements from the supplier side to be considered include:

  • The requirements of the OEM
  • Supplier strategies and objectives
  • Supplier short and long term plans
    • Immediate process improvement campaigns
    • 2 Year Plans
    • 5 Year Plans
    • 10 Year Plans
    • Alignment to OEM Plans
  • Supplier Policy
    • Procurement
    • Tier 2 Supply Chain Payment
    • Resourcing
    • Process Cost
    • Alignment to OEM Policy
  • Marketing deliverables
    • Market Share goals
    • OEM Marketing deliverables
  • Quality Objectives
    • OEM Quality Objectives
    • OEM Campaign Objectives
  • Safety and Regulatory requirements
    • OEM Campaign Safety and Regulatory requirements
  • Standards the organisation chooses to be assessed by
  • Jurisdictional requirements
    • Campaign target markets
  • Personnel Well-being programs
  • Market Metrics
    • Exchange Rates
    • Consumer confidence levels
    • Interest Rates
    • Inflation
    • Raw Material costs
  • OEM Campaign Metrics
    • Cpk Requirements
    • PPAP Requirements
    • PPM Requirements
    • JIT Requirements
    • Specifications requirements
    • Volume and Delivery Requirements

For assistance in supplier deliverable requirements please contact us via our Contact Page.

Supplier Development Programs Home OEM Deliverable Requirements

In delivering full supplier development through an OEM program the requirements of the OEM, the supplier and the OEM requirements of the supplier need to be considered. Sources for deliverable requirements from the OEM (industry and program dependent) to be considered include:

  • OEM strategies and objectives
  • OEM short and long term plans
    • The requirements of the campaign or program the supplier is associated with
    • Immediate process improvement campaigns
    • 2 Year Plans
    • 5 Year Plans
    • 10 Year Plans
  • OEM Policy
    • Procurement
    • Supply Chain Payment
    • Resourcing
    • Process Cost
    • OEM Supplier Assessment and Ratings
  • Campaign Marketing deliverables
    • Market Share goals
  • Quality Objectives
  • Safety and Regulatory requirements
  • Standards the suppliers need to be assessed to
  • Jurisdictional requirements of the OEM program
  • Personnel Well-being programs
    • At the OEM
    • At the supplier
  • Market Metrics
    • Exchange Rates
    • Consumer confidence levels
    • Interest Rates
    • Inflation
    • Raw Material costs
  • OEM Campaign Metrics
    • Cpk Requirements
    • PPAP Requirements
    • PPM Requirements
    • JIT Requirements
    • Program Specifications requirements
    • Program Capability Requirements
    • Program Volume and Delivery Requirements

For assistance in developing aligned requirements from the OEM to the supplier deliverables please contact us via our Contact Page.

Supplier Development Programs Home Development

While Quality One has many training courses that are suited to OEM supply chain development in some cases courses and implementation of processes need to be developed for the program to strengthen the OEM and Supplier working relationship and product and process delivery.

From the supplier and OEM deliverable requirements the supplier development requirements can be obtained including:

  • Training development requirements
  • Foundations for gap analysis in the supplier organisations
  • Training requirements to close any gap for supplier requirements and standards related to the OEM Program

Development of training in closing any established gap can be either bespoke written courses, off the shelf delivery or a combination of the two. In all cases the required level of competency needs to be considered and the method of assessment needs to match the OEM deliverable requirement in relation to the overall program.

At Quality One we follow a 7D training development model to set up and implement the OEM program requirements:
7D Model Program Implementation


Define
The Define phase covers voice of customer (industry); stakeholder engagement; program links; learning cohorts; learning level definitions; resource, process and communication strategies; business strategies and objectives and so on. Define is a one pass course development phase that is revisited for continuous improvement as the program develops and matures with the organisations process and people management.

Design
The Design phase covers training needs analysis; capability gap analysis as above; learning and assessment process; learning metrics; business strategy and process links; blended percentages; program induction meetings; steering committee initiation if required. Design is a one pass course development phase that is revisited with the introduction of each new course in the program. The intent of this phase is to set up templates and strategies to feed into the next phase.

Develop
The Develop phase covers populating the program set including visual aids; facilitator, participant, coaching, assessor, assessment guides; process guides; asset guides and so on. Program schedules are developed along with resource, communications and stakeholder development plans. The Steering Committee would sign off on all work developed including the work based learning activities integral to the assessment piece of course offering in the program.

Deploy
The Deploy phase covers the assembly of resource assets and teams, the set up of administration in Training Assessment Learning Knowledge Systems, activating the 70-20-10 approach and ensuring all contingency are catered for in the delivery phase that gives the program ROI and BAU readiness.

Deliver
The Deliver phase covers the induction of all required team members (facilitators, coaches, assessors, stakeholders), delivering to the participants through the blended learning percentage, assessing participants, setting tollgates if required and the process of certification and articulation.

Document
The Document phase begins parallel to the define phase and seeks to ensure documentation is covered through all phases from project plans to capturing competency and legacy data in the Training Assessment Learning Knowledge Systems to enable Workforce Capability Enablement.

Debrief
The Debrief phase is the continuous feedback and improvement into the course, training development and the program. Continuous Improvement should be constant, regular, tracked and easy to implement to gain full and immediate effects. This would include obtaining data from the implementation of the content and process of all offerings in the program and enterprise body of working knowledge.

The process of delivery implementation of skills and competencies into BAU can include:
  • Examination of content knowledge
  • Work based activity aligned to skill and competency requirements
  • Observation of skills and competency in the work-based environment
  • Projects aligned to skill and competency requirements
  • Auditing to ensure alignment with OEM requirements
  • Implementation of PPAP programs aligning with the supplier development

For assistance in supplier development within OEM programs please Contact Page.

Supplier Development Programs Home Training

A significant component of any OEM program delivery is training of personnel. In a program delivery training requirements and delivery can be triggered by:

  • OEM Program Kick Off including
    • The need of the organisation and supply chain to increase competency capability in a particular area
    • Changes to processes
    • New technology introduction
    • New regulatory requirements
    • Changing customer needs, wants and desires
    • Gaps discovered in process analysis in audit and risk
    • Changing personnel qualifications through personnel exit and entry into the organisation
    • Body of working knowledge changes in the organisation (staff turnover)
    • Competitor Analysis
    • New products
    • New or changed safety requirements
    • Market forces or market perception
    • Organisational Direction
    • Field data feedback

    In program delivery training can be achieved through:

    Training delivery can take on many and multiple channels including:

The choice and combination will be determined by the timeframe of the need, the risk of the competency gap continuing, the size of the personnel required to be competent and so on.

For assistance in setting up supplier development training components in an OEM program delivery please contact Quality One via our Contact Page.

Supplier Development Programs Home Implementation and Facilitation

Implementation and facilitation of OEM requirements to supplier is achieved through supplier:

  • Gap Analysis of processes
  • Gap Analysis of personnel competencies and skills
  • Training
    • APQP
      • Planning
      • Product Design and Development
      • Process Design and Development
      • Product and Process Validation
      • Production
      • Feedback Assessment and Corrective Action
      • Control Plans
    • FMEA
      • Design
      • Process
      • Machine
      • Special Characteristics
      • Robustness
    • DFA/DFM
    • DVP&R
    • PPAP
    • MSA
    • SPC
    • 8D/RCA
  • Training Delivery
  • Implementation
    • Tools and Templates
    • Process and Procedure
    • Control of Records and Data Management
    • Regulatory Requirements
    • Data Transparency and Robustness
  • Facilitation
    • FMEA
    • APQP
    • 8D
    • Robustness Flow of Data
    • PPAP Preparation and Delivery

For assistance in implementation and facilitation for suppliers in an OEM program delivery please contact Quality One via our Contact Page.

Supplier Development Programs Home Integration and Management Systems

As part of any successful OEM Supplier development campaign integration between OEM and Supplier and their management systems as inputs and outputs of each other is paramount. Integration of Management Systems needs to be considered in the development, training, implementation and facilitation of processes and tools within the program.

ISO9001:2015 clauses generally feature as part of any change but specifically clause 8 Operation has alignment with the typical OEM program. These include subclauses of:

  • 8.1 Operational planning and control
  • 8.2 Determining requirements for products
  • 8.3 Design and development of products and services
  • 8.4 Control of external processes, such as suppliers and contractors
  • 8.5 Production and service provision
  • 8.6 Release of products and services
  • 8.7 Nonconforming products or services

Further management systems alignments need to be considered industry dependant including:
  • IATF16949 - Automotive
  • AS9100/9145 – Aerospace
  • ISO13485 – Medical Devices
  • ISO18404 – Quantitative Methods In Process Improvement. Six Sigma.
  • BCA - Building Code of Australia
  • NCC – National Construction Code
  • DCSA – Drug Supply Chain Security Act - Pharmaceutical USA
  • Food Standards Codes - FMCG
  • 21 CFR Part 211 – Electronic Records; Electronic Signatures - Scope and Application – FDA USA
  • FSC (Financial Services Council) Standards
  • ISO31000:2018 Risk Management
  • And so on……

For assistance in the integration of management systems in supplier development programs please contact Quality One via our Contact Page.

Supplier Development Programs Home Assessment and Certification

Assessment of suppliers in OEM programs is central to making decisions on supplier capability and their ability to contribute to the program outcomes. Methods of supplier assessment and certification can include:

  • Implementation of PPAP
  • Continued Supplier Ratings
  • Monitoring of supplier delivery to the program

In an OEM program suppliers can be assessed against
  • Delivery Performance
    • Volumes
    • DIFOT
    • Supply Chain Control
    • Process Capability
  • Defects PPM
  • Corrective Action Responsiveness
  • Quality Management System Maturity
  • Use of Quality Tools
    • FMEA
    • MSA
    • Characteristics
    • PCP
  • Level of establishment age
  • Types of Resources allocated in the supplier organisation
  • Ability to meet price requirements
  • Data Transparency
  • Regulatory Compliance
  • Amongst others including specific program requirements

Certification can be granted by the OEM or use external audits to gather evidence of the maturity and requirements of the supplier including ISO9001, ISO14001, ISO45001 and so on to comply with program requirements.

Real time update of supplier ability best delivers to the OEM the ability to make informed decisions based on supplier requirements. Supplier data and maturity level is one of the key feedback loops within the supplier development of an OEM program.

For assistance in the assessment and certification of suppliers in supplier development programs please contact Quality One via our Contact Page.

Supplier Development Programs Home Feedback Loops

Supplier development programs need real time feedback on the capability and robustness of the program set up, content and data as it is produced in order to deliver the requirements for both the OEM and the supplier. This can be achieved through feedback on:

  • Results of Assessments
  • Results of individual competencies across the supplier cohort
  • Supplier Assessment Updates
  • Root Cause 8D overviews
  • Results of PPAP requirements
  • Process Capability Studies
  • DIFOT data
  • Level of defects and variation encountered by the program.
  • Customer/Consumer Feedback
  • and so on….

For assistance in feedback loops within a supplier development framework please contact Quality One via our Contact Page.

Forthcoming courses

There are currently no upcoming training courses scheduled. We add more courses regularly, so please check back soon.

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Quality One Australia was first established as Quality Associates Australia in 2005 due to an overwhelming response for its partner company, Q1 - Quality One USA to provide quality training, consultation and facilitation services to various industries throughout the South East Asia region.  We rebranded in 2018 to more closely align with our US partner.

We specialise in end to end process and quality management from initial education, training, curriculum and certification ( Lean Six Sigma , 8D , FMEA, APQP, SPC etc. ) through to the implementation of quality management, electronic management and business and process improvements across your organisation. We deliver change, improvement and solutions to organisations locally, throughout Australia, across the Asia region and globally through our Q1 network.

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