For some time now Quality One has been advocating Enterprise
Integrated Management Systems (EIMS) as a comprehensive approach to building
management systems within enterprises and organisations. The approach considers
four elements on which to build the integrated system but instead of using pillars
as the descriptor a nexus is used to reinforce the integration of the four
elements on which the management system sits. The four elements, People,
Process, Data, Structure, are interdependent within the system as in the image
below.
- People:
The people within the enterprise are using the management system to assist
in the operations of the enterprise. People are integrated through process
ownership and execution generating data and records from processes which are
stored and analysed within the enterprise structure.
- Process:
The methods which the enterprise identifies to deliver its
requirements, objectives and outcomes. Process is integrated through the
requirement of people and personnel to execute, data being generated from
the process characteristics to be measured and being defined within the
structure that links them to other process, assets and equipment and regulatory
and standards requirements.
- Data:
The records, digital assets, assets
and tools generated by the execution of process within the structure of
the enterprise. Records require set up, analysis and action by people and
personnel within the structure of the enterprise.
- Structure:
The overall design of the
enterprise integrating each of the elements both vertically and
horizontally. People, Process and Data all exist within the organisational
model in an integrated way. This includes artifacts that define clear
roles and responsibilities, governance models, documented process
hierarchy and aligning outcomes with the data that each element or
artefact produces.
More to come on the Enterprise Integrated Management Systems
(EIMS) approach which is underpinned by Organisational Robustness Analysis
(ORA) in subsequent posts. Contact Quality One
is you are interested in further discussions.