Thursday 26 May 2022

Quality One Australia

Program Delivery


Quality One Program Delivery

Goals and Objectives Goals And Objectives
Reporting Reporting
Training Training
Work Based Delivery and Assessment Work Based Delivery And Assessment
Program Value Program Value

Quality One Program Delivery Home Goals and Objectives

For successful programs to be delivered goals and objectives for the program need to be established as a starting point. The goals and objectives will drive the reporting and method of delivery for the program.

Program objectives can include:

  • Financial objectives
    • Growing Shareholder Value
    • Grow Earnings Per Share
    • Increase Revenue
    • Reduce Costs
    • Maintain a favorable financial leverage and cash flow
    • Ensure Financial Sustainability
    • Maintain Profitability and Market Share
    • Diversify Revenue Streams
  • Customer objectives
    • Value for Money
    • Product Range Offering
    • Reliability of Product
    • Higher Levels of Service
    • Direct understanding of customer wants, needs and desires
  • Organisational Objectives
    • Innovation of Product and Service
    • Differentiation of Product
    • New Product Sales Percentage
    • Focus on Research and Development
    • Acquisition of New Customers
  • Service Level Objectives
    • Improve Customer Service
    • Investment in Customer Relationship Management
    • Customer Collaboration
    • Improve Customer Retention
    • Improve Customer Satisfaction
  • Operational Excellence Objectives
    • Cost Reduction
    • Waste Reduction
    • Increase Recycle Rate
    • Quality Management Improvements
    • Adherence to Standards and Regulatory
    • Reduction of Error Rates
    • Reduction of Failure Rates
    • Safety Initiatives
    • Energy Reduction
    • Lean Initiatives
    • Maturity of Business Processes
  • Personnel and Training Objectives
    • Improve Technical and Analytical Skills
    • Develop IDP programs for cross functional work force
    • Training delivery coverage
    • Training Competency Levels
    • Competency levels covering process resource requirements
    • Define clear avenues of growth through the organisation
    • Improve personnel retention and performance
    • Develop leadership in the organisation personnel

Goals and objectives may vary between program types but are paramount to getting measurement evidence of the program success.

For assistance in setting goals and objectives in organisational programs please contact us on our Contact Page.

Quality One Program Delivery Home Reporting

Quality One set up progressive reporting tools at the commencement of the program based around the program’s goals and objectives.

Program reporting would include:

  • Progression through program requirements
  • Time taken on each component of the program to be completed
  • Value of the Program and parts within it
  • Resources allocated to the program and parts within it
  • Process affected by the program
  • Data to be collected by the program
  • Key Personnel involved in the program

Project component reporting example in a Lean Six Sigma Program
Lean Six Sigma Project Components

Reporting should convey the progression through the program, feedback and suggested continuous improvement for the organisation from the program, completion of updates of organisation management system based on program updates, improvements and requirements.

For assistance in setting up reporting requirements in organisational programs please contact us on our Contact Page.

Quality One Program Delivery Home Training

A significant component of any program delivery is training of personnel. In a program delivery training requirements and delivery can be triggered by:

  • The need of the organisation to increase competency capability in a particular area
  • Changes to processes
  • New technology introduction
  • New regulatory requirements
  • Changing customer needs, wants and desires
  • Gaps discovered in process analysis in audit and risk
  • Changing personnel qualifications through personnel exit and entry into the organisation
  • Body of working knowledge changes in the organisation (staff turnover)
  • Competitor Analysis
  • New products
  • New or changed safety requirements
  • Market forces or market perception
  • Organisational Direction
  • Field data feedback

In program delivery training can be achieved through:

Training delivery can take on many and multiple channels including:

The choice and combination will be determined by the timeframe of the need, the risk of the competency gap continuing, the size of the personnel required to be competent and so on.

For assistance in setting up training components in a program delivery please contact Quality One via our Contact Page.

Quality One Program Delivery Home Work Based Delivery And Assessment

Training delivery will be dependent on the type of results needed by the organisation. Development of training needs to reflect the training types or channels selected by the organisation. Training delivery can take on many and multiple channels including:

All of which can be incorporated into a work based delivery. Work based delivery requires elements of the training and training exercises to be actively implemented into the organisation during the training either immediately following the training session or as a staggered delivery between multiple sessions. Types of activities that can be used as work based delivery are:
  • Improvement Projects
  • Data Collection, Analysis and Action
  • Using live organisational examples as the basis of training exercises
  • Program Training Implementation Integration
  • Program Milestone Training Actions
  • Work based Tutorials on Implementation of Training Requirements
  • And more…..

Assessment of training, training delivery and personnel competence can include:
  • Monitoring of completion of tasks
  • Competency based assessment on training delivery requirements of the organisation
  • Monitoring each competency requirement across all required personnel
  • Training Matrix before and after view
  • Monitoring of KPI through the program and implementation of requirements
  • Pre and Post testing of personnel in required skills and competencies
  • Monitoring of change management driven by the program
  • Work based project component monitoring
  • And more……

Lean Six Sigma Project Components

Positive results in work based delivery, activity and assessment contribute to the overall program value.

For assistance in work based delivery and assessment in a program delivery please contact Quality One via our Contact Page.

Quality One Program Delivery Home Program Value

In all organisational programs it is imperative to get measures of program value in order to define the success of the program and plan further for program improvements, setting up future programs and defining the new BAU measurement status. Program value can be determined by measuring, comparing, analysing and potentially altering:

  • Process KPI
  • Personnel Competency Levels
  • Process Competency Coverage
  • Process Metrics
    • Efficiency
    • RTY
    • Defect Rates
    • Cpk etc.
  • OEE
  • Process Cost
  • ROI
  • Organisational Profit
  • Organisational Margins
  • Personnel required to execute processes
  • Projects Completed
  • Waste Reduction
  • Reduction in COPQ
  • And more…

Each program will have its own particular focus and needs to align itself with organisation objectives and goals and existing and future process metrics The metrics defining program value need to robustly align themselves with the current organisational reporting structure.

For assistance in defining program value and metrics in a program delivery please contact Quality One via our Contact Page.

Forthcoming courses

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Quality One - Discover the Value

Quality One Australia was first established as Quality Associates Australia in 2005 due to an overwhelming response for its partner company, Q1 - Quality One USA to provide quality training, consultation and facilitation services to various industries throughout the South East Asia region.  We rebranded in 2018 to more closely align with our US partner.

We specialise in end to end process and quality management from initial education, training, curriculum and certification ( Lean Six Sigma , 8D , FMEA, APQP, SPC etc. ) through to the implementation of quality management, electronic management and business and process improvements across your organisation. We deliver change, improvement and solutions to organisations locally, throughout Australia, across the Asia region and globally through our Q1 network.

If you desire this level of excellence then let us help you achieve your goals.
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