Thursday 15 April 2021

Quality One Australia


Process Improvement Maturity Implementation and Delivery

 

Quality One Process Improvement Maturity Implementation Delivery

     

Process Maturity Implementation Process Maturity Implementation
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Process Improvement Maturity Implementation Delivery Home Process Maturity Implementation

At Quality One we offer consulting in process improvement, process maturity, process implementation and process delivery. In order to implement process improvement and new processes with a level of process maturity that will in the long term reduce the administrative burden on the organisation the current level of process maturity needs to be obtained in order to determine the actions required for further process and process maturity implementation.

The first step in determining the current level of process maturity is to conduct an Organisational Process Survey - this allows for the As Is state to be revealed.

The survey covers the levels of process delivery in key areas of process development. It should establish the levels of maturity of the organisational process capability and the administrative system that has the objective of reducing the burden to deliver the required level of capability.

Survey questions would include whether process elements are present and the levels they are developed to. As an example, questions could be but are not limited to:

  • Are process maps present
  • Do process maps include
    • A SIPOC View
    • Swimlanes to indicate resource requirements
  • Is there an explanation of language and nomenclature present
  • Are KPI present for processes
    • Does KPI include the physical targets of the product
    • Do KPI represent customer expectation levels
    • Are KPI linked to critical and significant process/service/product characteristics
    • Is there analysis of process interaction for conflicting KPI
  • Is a process hierarchy present
    • Is the hierarchy in distinct levels
    • Does the process hierarchy match reporting requirements
  • Is a process interaction matrix present
    • Is the risk of each process identified
  • Are processes and process maps linked to procedure documents
  • Are the skills required to deliver each process present
    • Are the skills required linked to the training matrix
  • Is the ability to conduct change management of a process present
    • Is process documentation version controlled
    • Can the organisation identify all the process documentation and administration touch points of the change

Questions on personnel and data should also be introduced in the Process Maturity Survey.

The As Is state is simply the current level of process management and process maturity in the organisation. The As Is state will determine the actions and activities that are required by the organisation to reach the triumvirate of process elements - personnel, process and data - integrating in collaboration to continuously improve each element. This is essentially the cornerstone of an integrated and mature management system.

The As Is state requires further investigation beyond the survey to realise the current process position and level of process maturity. The survey asks for the presence of process elements and the type of evidence that may or may not exist with them. It is essentially a pre-audit against ISO9001 with organisational needs as its focus. The As Is state actively seeks the evidence for each process within the organisation and the level of maturity in each. The status of any current improvement program is highlighted here. This leads to process maturity scores and gap analysis to allow the organisation to reach the To Be state.

The Process Maturity Score defines the level of maturity of individual processes and escalates to an overall score for the organisation. The process maturity score is based on the results of the process maturity survey and the As Is state and can be a progressive score that is updated after process actions are delivered from gap analysis, audit actions and continuous improvement programs etc. The higher the score the less likely any non conformances or observations will occur in an audit.

In a well developed mature management system that delivers to Personnel, Process and Data the process score can be calculated as part of the electronic driven management system as a continuous audit process enhancing any continuous improvement program fulfilling Clause 10 in ISO 9001:2015 – Improvement.

The process maturity score is calculated by using data on the presence of key process elements across all levels of the process hierarchy determining the levels of maturity for personnel, process and data. In an ISO9001:2015 Implementation the process maturity of the process is also overlaid with the ISO Risk Profile (ISORP) which determines the importance of each clause to the organisation and the process risk levels and maturity score of the process to deliver the level of importance of each process and any gaps that exist within it.

Personnel, process and data considerations within the process maturity score include but are not limited to:
  • All skills captured for all personnel
  • Each process having a SIPOC view
  • Process maps for each process at the instructional level
  • KPI being attached to process
  • Process Risk being calculated for each process
  • Personnel roles being rated in terms of risk
  • IDP (Individual Development Plans) for personnel created on the basis of risk in process and personnel roles

For assistance in implementing and delivering a Process improvement against process maturity please contact us via our Contact Page.

Process Improvement Maturity Implementation Delivery Home Process Maturity Delivery

Process Maturity delivers involves alignment of the three key process elements. Personnel owning and running processes, process documentation and communication outlining what needs to be done to deliver the process and the data and metric requirements to control, measure and analyse the process. Considerations within the process maturity include but are not limited to:

  • All skills captured for all personnel
  • Each process having a SIPOC view
  • Process maps for each process at the instructional level
  • KPI being attached to process
  • Process Risk being calculated for each process
  • Personnel roles being rated in terms of risk
  • IDP (Individual Development Plans) for personnel created on the basis of risk in process and personnel roles

Types of maturity levels would include:
  • Documentation
    • Documentation of policy/process/procedure follows organisational templates, is version controlled, has up to date history and archive, and is linked with templates, forms, work instructions and data requirements. Auditing of process related to relative risk to business and has audit procedure.
    • Documentation is a subset of each process, data and personnel but should be examined as its own entity
  • Process
    • Process follows documented procedures, all interfaces are known, relative risk of process is known and delivers on all key metrics
  • Data
    • Data requirements for process aligned to organisational metrics and interfacing processes, KPI being met, KPI personnel and process are aligned and decisions on process based on data review
  • Personnel
    • Personnel competency levels are aligned to the processes they own and/or execute. Competency DNA can be matched to any process in the organisation for secondment, promotion or cross functional requirements.

Process Improvement Maturity Implementation Delivery Home Process Maturity Consulting

Process Maturity consulting is available from Quality One. Enquire about liaising with one of our process consultants in your next process improvement or process risk program and improve your organisations processes based on the sound maturity analysis and integration with audit processes. To enquire please go to our Quality One Contact Page.

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Quality One Australia was first established as Quality Associates Australia in 2005 due to an overwhelming response for its partner company, Q1 - Quality One USA to provide quality training, consultation and facilitation services to various industries throughout the South East Asia region.  We rebranded in 2018 to more closely align with our US partner.

We specialise in end to end process and quality management from initial education, training, curriculum and certification ( Lean Six Sigma , 8D , FMEA, APQP, SPC etc. ) through to the implementation of quality management, electronic management and business and process improvements across your organisation. We deliver change, improvement and solutions to organisations locally, throughout Australia, across the Asia region and globally through our Q1 network.

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